Mariana · WhatsApp
Are you still delivering? 2 al pastor pizzas, please.Receipt · Order logged · 9:04 PM
#0417 · $558.00 MXN · logged
ElizLab is building custom AI employees that work in WhatsApp and Telegram, around the tools your restaurant already uses. Donna is designed to answer, take orders, collect and follow up — and leave a receipt for every task.
Lives where your business already talks
One night with Donna
Follow one order from the first message to the last receipt. Seven tasks your team would normally juggle between tables — Donna handles them in the chat apps you already use.
Illustrative scenario · example restaurant
Beat 1 of 7: An order lands on WhatsApp.
One night with Donna · illustrative scenario
9:02PM
01 / 07 · 9:02 PM
The host is seating a table of eight. Nobody can pick up the phone. Donna answers right away.
02 / 07 · 9:04 PM
Items, sizes, address and total, confirmed back in the chat before anything moves. Then it's logged with every detail.
03 / 07 · 9:05 PM
A payment link in the same chat, marked paid against the order. Nobody at the counter chases a transfer screenshot.
04 / 07 · 9:06 PM
A clean ticket goes to the kitchen's Telegram group, with the note and the promised time. Donna waits for an OK.
05 / 07 · 9:41 PM
A short, human follow-up. The rating and the preference are logged, so the next order starts where this one ended.
06 / 07 · 10:15 PM
Last week's catering invoice is four days overdue. A friendly reminder with a payment link, then confirmed paid.
07 / 07 · 11:48 PM
A plain-language wrap for the owner: what got done, what came in, what still needs a decision. Every line has a receipt.
Thirty-five minutes later. The rush settles.
The dining room empties. Donna moves on to the backlog.
Last table out. Lights down.
Mariana R.
Donna is replying
Kitchen · Line
4 members · Donna
NEW TICKET #0417 · DELIVERY · PAID
2× Pizza al pastor (L)1× Horchata 1 L
Note: extra salsa verde · Promised 9:40 PM
9:06 PM
Cook · Line 1
On it. Out in 12.9:06 PM
9:07 PM
Roberto G. · Office catering
Donna is replying
Donna
Your AI employee · to: you
Every task leaves a receipt
Customer answered
Order logged
Payment collected
Kitchen notified
Follow-up done
Balance collected
Day closed
The Donna standard
Donna doesn't just tell you something is handled. Each action she takes produces a receipt: what she did, when, in which chat, and where every number came from.
Receipts from the scenario above00 / 07 filed
What she does
Reports and alerts can tell you what needs doing. Someone still has to do it. Donna is that someone: she does the task in the chat, and leaves a receipt when it's done.
Suggesting
“You have 3 unanswered messages and an overdue balance.”
Useful to know. But at 9 PM on a Friday, the reminder becomes one more thing on your list.
Doing
Donna“Answered all three, took one order, and the balance is paid. Receipts attached.”
The work is done before it reaches your list, and you can check every step.
Donna's job description
What the receipt says
Answers
Replies to every customer message, day or night, in Spanish first.
Customer answeredTakes orders
Confirms items, sizes, address and total before anything moves.
Order loggedSends payment links
Sends the link in the same chat and marks the order when it's paid.
Payment link sent · paidBriefs the team
Sends a clean ticket to the kitchen chat and waits for an OK.
Sent to kitchen chatFollows up
Checks in after delivery and notes what the customer liked.
Follow-up loggedCollects balances
Sends polite reminders for what's owed, with a payment link.
Balance paidCloses the day
Sends the owner an end-of-day summary with every receipt attached.
Summary sentBuilt around the tools you already use. Donna is built to work in WhatsApp and Telegram. Anything beyond that is a custom integration, scoped per business, so she fits the way you already work.
Modules
Donna is in private beta. These are the modules we're building with our first restaurants.
Front of house
Orders & payments
Takes orders, sends payment links and closes the loop in WhatsApp or Telegram.
Customer memory
Remembers the usual, follows up and brings regulars back.
Back office
Inventory
Tracks stock from your sales and alerts you before the walk-in runs out of cheese.
Supplier orders
Drafts the purchase order when stock runs low and waits for your OK.
Numbers & command
Finance control
Daily cash, sales by channel, expenses and margins, and polite follow-up on open balances. No more chasing spreadsheets.
Live dashboards
Builds the dashboards you ask for, in plain language, from your own data.
The CEO's right hand
A morning brief: what needs your decision, and what she already handled, with a receipt for everything.
InvoicingComing soon
On the roadmap: issuing and sending invoices on request, CFDI-ready for Mexico.
Phone callsComing soon
On the roadmap: answering calls and taking orders by voice, in English or Spanish.
Join the waitlist
Tell us how your restaurant runs. Beta spots are limited, and we reach out as they open.
We learn your workflow with you
In the beta, we map which chats come in, which tasks repeat and what your team keeps chasing, then shape your Donna around it.
She starts when your spot opens
Donna clocks in to your WhatsApp or Telegram chats, with your rules for what she does alone and what waits for your OK.
No. Donna is built to work in WhatsApp and Telegram, on the phones your team and customers already have. If you need her to work with other tools, we scope that as a custom integration for your business.
Early access
Donna is in private beta and spots are limited. Tell us how your restaurant runs, and we'll reach out when a spot opens.
